You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Upon approval of your return, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
If you have not received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction. Some processing times may vary between financial institutions. If you still have not received your refund, please contact your bank or credit card company as there may be a delay in processing the transaction on their end.
If after these steps you still have not received your refund, please contact us immediately with your order details and proof of return. We will investigate the matter and work with you to resolve the issue promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: whviperfite Solutions SRL
Address: 15 Calea Victoriei, Sector 1, Bucharest 010071, Romania
Phone: +40 31 426 9173
Email: [email protected]
